The Speakeasy T1 Advantage

Company Name

Speakeasy (Speakeasy, Inc.)

Speakeasy Services

• Dial up access, DSL, Internet T1, Wi-Fi NetShare, web hosting, mail hosting DNS hosting, CPE VPN equipment services.

Speakeasy Pricing

Speakeasy Highlights

» Best of breed national network via Internap
» 2 hops to 11 major Internet backbones
» Guaranteed Service Level Agreement
» Free Speakeasy™ standard 56k dialup (with DSL or T1 accounts)
» Up-to-the-minute installation status
» Up to 8 Static IPs (with DSL or T1 accounts)
» Up to 8 Email boxes (with DSL or T1 accounts)
» Extra web storage (with DSL or T1 accounts)

Speakeasy Service Level Guarantee

T1 Speakeasy Guarantee

Speakeasy will make every effort to install your T1 circuit within 40 calendar days of your date of order. In the event that we fail to meet this target, you are eligible for a credit of 50% of your first monthly recurring charge. To claim this credit, you must request it from your account manager within 30 calendar days of your installation date. This guarantee does not apply to pre-installation cancellations due to technical limitations.

Speakeasy provides an uptime availability target of 99.99% for T1 services each calendar month. If Speakeasy fails to meet the availability target for a particular month, you may request a credit for 3% of your package's monthly recurring charge for each hour of service outage in excess of the availability target. By definition, a circuit is experiencing an outage if no traffic is exchanged on the line, or Speakeasy is unable to ping your router. Outage hours are rounded to the nearest hour and based on the time a vendor Trouble Ticket is created, indicated by the time stamp on the Trouble Ticket.

Speakeasy's target response time for initializing service restoration following phone notification of a T1 service outage is 4 hours. If Speakeasy is unable to meet this target response time, you may request a credit for 10% of your package's monthly recurring charge. In no case shall the sum of target response time credits and uptime availability target credits during a calendar month exceed the total of your package's monthly recurring charge.

Speakeasy guarantees 100% throughput on T1 loops between the customer premise and Central Office (i.e., your router will train to 100% of the purchased speed level). If your circuit is continuously and chronologically documented through Speakeasy tests and vendor Trouble Tickets as functioning below the guaranteed loop speed for 60 consecutive days, you may disconnect service without penalty. Speakeasy does not guarantee throughput from the Internet to a personal computer and vice-versa, as actual throughput is highly dependent on external factors such as Internet congestion and protocol overhead.

Speakeasy guarantees a maximum average latency of 80 milliseconds from your router to a test point on the Speakeasy network. Average latency is the hourly average of the latency tests performed on a T1 circuit. Average latency is not measured when a T1 is experiencing a service outage. Should your average latency exceed the guaranteed maximum in a calendar month you are eligible for a credit equal to one day's worth of service.

Packet return is guaranteed at a minimum hourly average of 99% from your router to a test point on the Speakeasy network. Packet return is not measured when a T1 is experiencing a service outage. You are eligible for a credit equal to one day's worth of service for each hour that your packet return rate is below the minimum. A maximum of 3 days' worth of service shall be credited for packet loss in a calendar month.

Test points for both latency and packet loss guarantees are designated by Speakeasy and may be your gateway router or a server within your Speakeasy Point of Presence. Testing must be done in a period where the only traffic on the T1 circuit is the test traffic. In the case of continuous high latency or packet loss exceeding our service guarantees, Speakeasy reserves the right to recommend the disconnection of your service without penalty.

SDSL and IDSL

The service guarantees described below do not apply to Residential-class IDSL services.

Speakeasy provides an uptime availability target of 99.9% for SDSL or IDSL services each calendar month. If Speakeasy fails to meet the availability target for a particular month, you may request a credit for 3% of your package's monthly recurring charge for each hour of service outage in excess of the availability target. By definition, a circuit is experiencing an outage if no traffic is exchanged on the line, or Speakeasy is unable to ping your router. Outage hours are rounded to the nearest hour and based on the time a vendor Trouble Ticket is created, indicated by the time stamp on the Trouble Ticket.

Speakeasy's target response time for initializing service restoration following phone notification of a SDSL or IDSL service outage is 24 hours. If Speakeasy is unable to meet this target response time, you may request a credit for 10% your package's monthly recurring charge. In no case shall the sum of target response time credits and uptime availability target credits during a calendar month exceed the total of your package's monthly recurring charge.

Speakeasy guarantees 80% throughput on all SDSL and IDSL services. If you receive one of these services and it is continuously and chronologically documented through Speakeasy tests and vendor Trouble Tickets as functioning below the guaranteed throughput for 60 days, you may disconnect your line without penalty. This is also true if a Speakeasy vendor (CLEC) or your telephone company (ILEC) has deemed your line as unable to reach the guaranteed 80%, and you are unable to downgrade to a lower speed within the same technology.

Speakeasy Contact Numbers

• Speakeasy Tech Support: 800-556-5829
• Speakeasy Customer Trouble Ticket Status
• Can you get Speakeasy service?

Speakeasy Technical Tools

• Speakeasy's ASN: AS23504
• Speakeasy speed test locations are listed on the T1 Shopper Speed Test or on the Speakeasy web site here.
• Speakeasy traceroute, ping, looking glass not available.

Speakeasy References

"Over the past couple of years, I've written for several different PC websites and magazines before I settled at Maximum PC. In that time I've received hundreds of negative emails about users ISPs, but only a few positive ones. Right before I moved to San Francisco, to my surprise, I received an email from a reader praising their ISP, which was Speakeasy.

It's now been more than a year (and one new apartment) with Speakeasy, and I've had no downtime that I've noticed, and very little hassle. My pings have never been lower, and I couldn't be more pleased."

- Will Smith, Technical Editor, Maximum PC Magazine

Speakeasy Top Rankings/News

· Will be offering BGP4 services in Quarter Three of 2004

· Will be offering bonded T1 services in Quarter Four of 2004

· Will be offering a VOiP bundle in late July of 2004.

Speakeasy Leadership · Michael Apgar, Chairman and Founder · Bruce A. Chatterley, President and CEO · Kurt Hoffman, COO · John Duncan, Executive Vice President, Finance and Operations

Speakeasy Employees · Not provided

Speakeasy Key Dates

• From eclectic Seattle Internet cafe to broadband service provider, Speakeasy Inc. has survived the "Dot-Com Boom," pioneered broadband delivery to a residential customer base, flourished through the loss of our birthplace, and continued to innovate in the broadband ISP marketplace. Take a look at the timeline of events as we grow from start-up dreams to the number three broadband ISP in the nation! · 1995 - Cafe is born: Speakeasy brings broadband access out of academia and into a more comfortable social environment—the coffeehouse. Wildly popular, it is acclaimed on both local and national levels. · 1997 - Dialup offered: Speakeasy, Inc. expands into a traditional Dialup ISP. · 1998 - DSL introduced: Speakeasy, Inc. introduces what will become its most popular service to date—DSL. · 1999 - Go national: Over the next two years, Speakeasy, Inc.—utilizing Covad, the largest national provider of DSL connectivity—begins a massive expansion of services. · 2000 - Line sharing and gaming: Speakeasy, Inc. introduces line sharing, which allows residential DSL installation over the customer's primary voice line, drastically reducing installation time. Speakeasy Inc. also expands relationship with the gaming community, the first of its popular niche markets. · 2001 - Ellis Island initiative: As DSL ISPs fail during the dot com bust, Speakeasy, Inc. launches the "Ellis Island" initiative. 10,000 "refugees" make the switch to Speakeasy's DSL network. · 2002 - 2003 - Series of innovative product offerings: Speakeasy, Inc. introduces a number of innovations that bring its niche markets into sharper focus. Fileshack serves the gaming community, the Metallica Vault shows how high-quality music can be distributed on the Internet, and WiFI NetShare allows customers to resell their broadband connection to neighbors while Speakeasy handles the billing and other services.

Speakeasy Headquarters

Speakeasy
2222 2nd Avenue
Seattle, WA 98121
International phone: 206.728.9770
Fax: 206.728.1500

Speakeasy Service Locations

Speakeasy has nationwide (United States) DSL and T1 service..